16

The implications of company‐sponsored messages disguised as word‐of‐mouth

Year:
2011
Language:
english
File:
PDF, 280 KB
english, 2011
21

Textual entailment graphs

Year:
2015
Language:
english
File:
PDF, 971 KB
english, 2015
26

Understanding consumer services buyers based upon their purchase channel

Year:
2011
Language:
english
File:
PDF, 189 KB
english, 2011
31

Understanding Customer Delight: An Application of Travel Blog Analysis

Year:
2011
Language:
english
File:
PDF, 199 KB
english, 2011
34

The Frontline Provider's Appearance: A Driver of Guest Perceptions

Year:
2013
Language:
english
File:
PDF, 302 KB
english, 2013
38

Service failure recovery in China

Year:
2004
Language:
english
File:
PDF, 227 KB
english, 2004
44

Use of a lexical knowledge base for information access systems

Year:
1998
Language:
english
File:
PDF, 2.55 MB
english, 1998